Over 300 hours Faster processing time, <\/strong> Already more than 60,000 <\/strong> It’s September 2018. RPA<\/a> is on the rise and the UiPath<\/a> platform is rapidly gaining more users, but adoption rates in the Netherlands are still low. As one of the first in the industry, De Goudse kicks off its own RPA project. The vision was clear from the start: The central ICT department must support departments with a secure and robust ICT infrastructure and software applications, and in addition, the user departments themselves must be enabled to further automate their own processes where necessary using RPA.<\/p>\n As a Proof of Concept, an initial automated process was built in UiPath RPA. Customers taking out a new car insurance policy enter their claim-free years themselves. This statement forms the basis for the premium to be charged. A De Goudse employee then checked afterwards whether this statement was correct. If the statement was incorrect, the premium was adjusted retroactively. But because these manual checks were rather time-consuming, corrections were sometimes made some time later. This was annoying for the customer who had to pay a different premium – retroactively – even though he or she had usually entered the number of claim-free years in good faith.<\/p>\n So now this check has been fully automated. The software robot<\/a> now performs the check weekly for each new policy. Any correction can be made quickly.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding=”30″ bottom_padding=”30″ text_align=”left”][vc_column_inner column_padding=”padding-10-percent” column_padding_tablet=”no-extra-padding” column_padding_phone=”inherit” column_padding_position=”left-right” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”quote-blok”]\n “The deployment of the software robot in the Roy-data process is really a win-win for all concerned: our (new) customer now knows faster where he stands <\/em>and is no longer confronted later with a possible <\/em>adjustment of the premium. And our employees no longer have to manually check each new application and correct incorrect statements and premiums.”<\/em><\/p><\/blockquote>\n Michiel Waardenburg | Business Specialist RPA[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”case-content”]\n In recent years, De Goudse has been able to successfully adopt the growing capabilities of the UiPath<\/a> RPA platform. The principle that departments could robotize their own processes with RPA<\/a> worked well and motivating in principle, but this model began to hit its limits after a while. De Goudse’s RPA potential and ambition gradually proved to exceed its internal knowledge and capacity. A clear signal that outside help was desirable.<\/p>\n In April 2021, De Goudse therefore began a partnership with Tacstone Technology<\/a>. This collaboration ensured that the application of RPA within the company could be further scaled up again. Where necessary, a few important changes were made first, to establish a good foundation for the coming years. For example, the infrastructure for RPA<\/a> was “given a major overhaul” with a migration to UiPath’s cloud environment. Also, the so-called “development pipeline” has been redesigned and tightened, with clear procedures, development standards, templates and role assignment.<\/p>\n
\ntime savings per month<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”432″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”icon”][vc_column_text el_class=”bold-bree”]\n
\nfewer errors<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” centered_text=”true” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][image_with_animation image_url=”431″ animation=”Fade In” hover_animation=”none” alignment=”” border_radius=”none” box_shadow=”none” image_loading=”default” max_width=”100%” max_width_mobile=”default” el_class=”icon”][vc_column_text el_class=”bold-bree”]\n
\nsuccessful <\/strong>
\ntransactions processed<\/strong><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/6″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_spacing=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” column_border_radius=”none” column_link_target=”_self” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text el_class=”case-content”]For years, De Goudse has been a household name in – in particular – the Dutch business market. In this world, cost control and high-quality products are very important. De Goudse Verzekeringen was one of the first in this sector to see the possibilities of using RPA to reduce the implementation costs of administrative processes as well as improve quality. In this customer case you can read how De Goudse, with the help of Tacstone Technology, has grown from a pioneer in the application of RPA and AI in the insurance world to a true specialist.<\/p>\nPioneer in the insurance industry<\/h2>\n
Pioneer in RPA gets help to scale up further<\/h2>\n
Artificial Intelligence in customer communications: the robot editor<\/h2>\n