In the healthcare sector, the Integrated Care Agreement (IZA) is now a familiar concept. The central problem lies in the fact that the rising demand for care, especially due to an aging population, is difficult to reconcile with the limited availability of care due to the growing labor shortage and associated costs.

The IZA (cf.

Tacstone Technology and Q-Consult Healthcare are joining forces to help healthcare organizations find promising ideas suitable for healthcare and combine them with modern digitization techniques, such as RPA and AI. Tacstone Technology has in-depth technical knowledge of RPA and AI and can present practical examples from the healthcare sector. Q-Consult Healthcare has expertise in healthcare processes, laws and regulations, and successfully managing projects and programs in various healthcare areas.

Collaboratively create and execute successful transition and change plans

Q-Consult Healthcare combines in-depth knowledge of healthcare with a strong focus on implementation. In addition to expertise in various areas of care, there is also extensive experience in actually implementing change in practice. The organization is ready to help achieve transformation that has significant positive effects on appropriate care, as well as long-term accessibility and quality of care. It also strives to retain, spare and optimally utilize healthcare professionals. This is achieved through a structured approach that includes the following steps.

Leveraging RPA and AI as a successful transition process

Tacstone Technology specializes in RPA and AI applications. As a Gold partner of UiPath, it has extensive knowledge of new techniques to support healthcare institutions. Tacstone Technology has already successfully helped dozens of healthcare institutions (both cure and care) get started with robotization and AI. The organization deploys software robots both in the primary healthcare logistics processes and in the supporting (financial) work processes.

Practical examples

There are plenty of examples on how RPA can be deployed in healthcare. Nevertheless, we see that many healthcare institutions still find it difficult to convert the potential of RPA into a concrete use case for their own institution. And also a use case that is promising in the context of a successful IZA transition application. We know those use cases exist!

For inspiration, below are some possible robot ideas in the healthcare logistics process + a concrete and effective use case that fits the themes “Improving digitization and data exchange”, “Increasing job satisfaction in healthcare” of the IZA.

Inspiration for ideas in the healthcare logistics process

Use case: RPA when registering and enrolling a client or patient (via healthcare domain)

A practical example of a successful robot idea, which has helped to optimize the healthcare logistics process, is the registration and enrollment of a client/patient (via healthcare domain).

Result of the robot

• The robot supports care administration and the physician/ practitioner
• Client/patient enrollment is much faster (from several weeks to minutes)
• Time savings of > 1400 hours per year
• Error reduction, less rework, time savings and faster enrollment

What does this software robot do?

A software robot receives client referral letters from the GP by mail and reads them. Checks and further processing is done exactly as a real employee would: client data and the referrer are checked. The client is then registered and enrolled in the EPD system. The visualization below shows that there is hardly any more human interaction in the execution of this process and that the robot does the lion’s share of the work: continuously and whenever you want.

Deploying software robots within your organization?

If you are engaged in digitalization and are looking for concrete and effective solutions that use RPA and AI, and are also promising for an IZA transition fee, then you have come to the right place. For more information, contact Mark de Poorter, partner Tacstone Technology.